DHL - FAQ

For security reasons, we can't publish this information on our website. You can get this information from our Guest Service Desk (Mil.738-2222 Ext 6286) or by email: GSA@DragonHillLodge.com
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Gate entrance/access to US military installations in Korea

All visiting personnel active duty and retired, DoD civilians can gain access to the installations by showing their DoD identification cards.

If the visiting personnel active duty and retired, DoD civilians want to invite/escort non-DoD personnel onto a US military installation in Korea, it is a requirement to be registered in the US military installations’ Biometrics Identification Detection System, referred to as BIDS Installation Access System.
FYI, for Yongsan Army Installation, non-DOD personnel are permitted to remain on post up to 24 hours. Once the visiting personnel active duty and retired, DoD civilians are registered in BIDS they can sign on non-DOD personnel. They must meet the non-DOD personnel at the installation gate and the guest must return to the registered gate prior to the 24-hour time frame. At that time, the guest will have to be registered "off the installation" and can be re-registered "on the installation" for an additional 24 hours. This procedure must be done each day during your stay in the hotel.

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What is BIDS?

Biometrics Identification Detection System, referred to as BIDS Installation Access System. DoD personnel must register “in person” at the BIDS offices. The procedure is to input the DoD sponsor's data and record the thumbprint into the BIDS electronic system.

BIDS registration is located:

*1st Replacement Center (BLDG. 4034) ID Card Issue point , across the hotel 's parking lot. The office is open Monday - Friday from 0900 - 1600.

*Gate 17th does BIDS registration for 24 hours (DSN : 736-7150)

*Pass & ID, Provost Marshal’s Office (BLDG. 1230), at Camp Kim near Yongsan Army Installation. The office is open Monday - Friday from 0830 - 1600, except for Thursdays 1200-1600.

If you cannot arrive during the BIDS office hours & you wish to invite/escort in a non-DOD individual: When you arrive at the US installation gate, you must advise the MP Desk Sergeant of your late arrival and they can implement a DOD Sponsor Escort Exception to Policy. (Please note that this process requires the MP Desk Sergeant to contact the installation commander/"on call" representative directly for the Exception to Policy.)
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Mandatory Ration Control Plates

If you are not Active Duty, the US military Post Exchange or the Commissary requires a Ration Control Plate. Access is restricted!

Ration Control Plate Information

USFK regulations require that anyone that is not an active duty military member to have
a Ration Control Plate (RCP) to use AAFES stores or DECA Commissaries to purchase
ANY ITEM. This rule applies to everyone regardless of their ability to use the stores back at their own base.

Unfortunately being a guest in the Dragon Hill Lodge does not automatically authorize the ability to receive a RCP.

Below are the rules for receiving a RCPor alternate means to use the AAFES Shopette in the Dragon Hill Lodge.

TDY, PCS personnel and Contactors can use their DOD ID cards and Orders (with the stamp from the 1RC) at the AAFES stores instead of a RCP.

TDY, PCS personnel, Contractors and visiting guests (WITH SPONSOR) can go to South Post Building 4034 (the 1RC building) to get a stamp. TDY/ PCS order or 7019 form is required to do so.
The office is open weekdays 0830-1630 but closed for lunch 1130-1300, DSN 738-4612

If you are staying longer than 30 days, you will be issued a temporary RCP.

Visiting dependants who did not come with their sponsors CANNOT use AAFES stores nor
can they get a temporary RCP.

U.S. CITIZEN CIVILIAN EMPLOYEES OF DOD STATIONED OVERSEAS WITH ENVIRONMENTAL MORALE LEAVE (EML) ORDERS AND THEIR ACCOMPANYING FAMILY MEMBERS ON LEAVE OR VACATIONING IN THE ROK ARE AUTHORIZED ISSUANCE OF A TEMPORARY RATION CARD.

The Dragon Hill Staff apologizes for any inconvenience that this causes our guests.

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Receipt for stay

Please email: reservations@DragonHillLodge.com

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Billing Disputes

Please email: KuB@DragonHillLodge.com

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Per Diem Rates

Link: http://perdiem.hqda.pentagon.mil/perdiem/perdiemrates.html

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Wait List for Reservations

We don't have a waiting list for the future reservations except PCS status of travel. We also have a waiting list for in-house guests requesting a family suite or guests with smoking preference.

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Statement of Non-availability

Click here to view PDF document.

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TLA Procedure

TLA procedures: Click here to view a PDF document.

Please check the following website for current TLA FAQs:

http://www.defensetravel.dod.mil/perdiem/faqtla.html

And for the latest PCS & GTCC policy click here to view a PDF document.

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Problem getting or changing a Reservation?

There are a few reasons why you may be having trouble…
      1. A room may not be available for one or more of the days you requested.
    2. Our server is down.
      3. The information you submitted was inaccurate or incomplete.
If you are still experiencing difficulty with our online reservation system, please email your reservation request to Reservations@DragonHillLodge.com
Or call DSN 738-2222, COMM 011-82-2-7918-2222 to speak to one of our Reservation Agents.
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What special events are on the calendar for Dragon Hill Lodge?

Click here to see our current Events Promotional Calendar.

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Comments/Suggestions

Please send comments and suggestions to our Guest Relations Coordinator
Marketing@DragonHillLodge.com

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Employment Information

Personnel office is located in the administrative offices just inside the main entrance to the hotel, on the left.
Link to DHL Personnel web page.
Email: employment@DragonHillLodge.com

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Pets

PETS ARE NOT ALLOWED IN GUEST ROOMS. However, personnel arriving as guests of the hotel are authorized to keep their pets in the loading dock area until 1000 hrs the following morning. Please note: you are responsible for the care of your pet: feeding/ cleaning/ walking. The Pet Care Center is where pets will be kept during your stay at DHL, for a fee. All personnel PCS-ing in or out should request support from their unit commander on this issue. Appointments should be made with the Pet Care Center (Yongsan South Post Bldg. 5256, DSN 736-6426, COMM 011-82-2-7916-6426)

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Lost and Found

If you believe you lost something while you were visiting our facility, you may contact our Security Desk ext. 6900.

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Telephone Dialing Assistance

To place a call from the US to a military phone in Seoul,
      Dial 1-011-82-2-791X-XXXX
To place a call from the US to a Commercial (non-military) phone in Seoul,
      Dial 1-011-82-2-XXX-XXXX
To place a call from anywhere off-post to a DSN,
      Dial 0505-XXX-XXXX

Off-Post Operator Assistance… 114
     To reach an operator from any military installation:
           Operator Assistance… 0
           Directory Assistance…113
           US Army Installations…113
           US Air Force Installations…411
      To reach an operator when calling from off-post… 0505-723-1110
    To reach an operator when calling from the US…011-82-2-7913-1110

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Helpful Links

USFK website
http://www.usfk.mil/

8th PersCom Website
http://www-8perscom.korea.army.mil/

AFN Korea
http://www.afnkorea.net/

American Forces Spouses' Club -Korea
http://www.afsckorea.org/

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Korean Train & Bus Travel Schedules

For Bus Travel between Yongsan and other areas of Korea, use the Gangnam Express terminal. Buses depart every 20-30 minutes to Dong Daegu or Busan. Link: http://www.kobus.co.kr/eng/index.jsp

For Train Travel between Yongsan and other areas of Korea, use the Seoul Station. There are trains every 20-30 minutes to/from Dong Daegu or Busan. For train schedule information, please see the web site. Link: http://www.korail.go.kr/2005/eng/index.html

KTX Link: http://english.barota.com/

Korea Tourism Organization has a travel information English hotline phone and can help you to make travel plans. From commercial phones dial: 1330 (When calling from a handphone dial 02-1330)
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Movie Schedule for Yongsan South Post

Link: http://www.aafes.com/ems/pac/kcapital.htm

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Area II Online Information

Link: http://area2.korea.army.mil

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Reservation Cancellation Policy

If you find it necessary to cancel or change plans, You must call us by 1800hrs local time on your arrive Date to avoid one night room charge on your credit card. It is your responsibility to obtain and keep a cancellation number upon canceling each Room reservation. Without the cancellation number, you have no other method to prove you, in fact, cancelled the reservation you made before. Note: for Lotte World & Seoul Land Family packages and Romantic Getaway Package, please change or cancel your reservation 48 hours in advance.

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Last update: 06/11/2009

Location of Dragon Hill Lodge

Dragon Hill Lodge mailing address

Incheon Airport Shuttle Bus Schedule and Transportation Information