DHL - FAQ

United States Forces Korea (USFK) Airport Reception Desk - After clearing USFK Customs, proceed into the arrival hall. You will be exiting through either Arrival Gates A-B (for code-share flights) or Arrival Gates E-F (for US flights). Proceed through the arrival hall to the far right end towards Gates E-F. You are looking for the USFK Joint Reception Desk near Terminal Exit 14. This service is provided seven days a week. The buses run to the Dragon Hill Lodge on Yongsan Garrison. ** First priority is to personnel on official business (TDY/PCS), then off-duty active duty military/DoD civilians, then Reserve/National Guard members, then dependents of active duty (when traveling separate) and finally retirees.

USFK Shuttle Bus- The shuttle bus is the recommended form of transportation. The bus travels directly from the Airport to the Dragon Hill Lodge at no cost for DOD ID Cardholders. The shuttle bus operates daily until 2200 hrs. Bus schedule here.

AAFES Taxi – The AAFES taxi will cost approximately $65. Important if you use a taxi that it is an AAFES taxi because these are the only taxi’s which can access the Yongsan Military Installation where Dragon Hill Lodge is located. The USFK reception desk can call an AAFES taxi for you if there is not one already at the airport. If using a local taxi or locations elsewhere in Korea please reference this taxi card to get you to the Dragon Hill Lodge Gate #1.

Note: For both the shuttle bus and taxi you must show your DOD ID card to gain access to the Yongsan Military Installation where the Dragon Hill Lodge is located. If any members of your traveling party is not in possession of a DOD ID Card, you’ll need a sponsor to meet you and sign your non DOD ID cardholder onto the Yongsan Military Installation. Please contact us in advance if you have a non DOD ID cardholder in your party and you do not have a sponsor to sign you onto the Yongsan Military Installation.

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Gate entrance/access to US military installations in Korea

All visiting personnel active duty and retired, DoD civilians can gain access to the installations by showing their DoD identification cards. If the visiting personnel active duty and retired, DoD civilians want to invite/escort authorized non-DoD personnel onto a US military installation in Korea, it is a requirement to be registered in the US military installations’ Biometrics Identification Detection System, referred to as BIDS Installation Access System.

For Yongsan Garrison, non-DOD personnel are permitted to remain on post up to 24 hours. Once the visiting personnel active duty and retired, DoD civilians are registered in BIDS they can sign on authorized non-DOD personnel. They must meet the non-DOD personnel at the installation gate and the guest must return to the registered gate prior to the 24-hour time frame. At that time, the guest will have to be registered “off the installation” and can be re-registered “on the installation” for an additional 24 hours. This procedure must be done each day during your stay in the hotel..

For additional inquiries or unique situations/circumstances, please email us for clarification and assistance.

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What is BIDS?

Biometrics Identification Detection System, referred to as BIDS Installation Access System. DoD personnel must register in person at the BIDS offices. The procedure is to input the DoD sponsor’s data and record the thumbprint into the BIDS electronic system.

BIDS registration is located:

*1st Replacement Center (BLDG. 4034) ID Card Issue point , across the hotel ‘s parking lot. The office is open Monday – Friday from 0900 – 1600.

*Pass & ID, Provost Marshal’s Office (BLDG. 1230), at Camp Kim near Yongsan Army Installation. The office is open Monday – Friday from 0830 – 1600, except for Thursdays 1200-1600.

If you cannot arrive during the BIDS office hours & you wish to invite/escort in an authorized non-DOD individual: When you arrive at the US installation gate, you must advise the MP Desk Sergeant of your late arrival and they can implement a DOD Sponsor Escort Exception to Policy. If circumstances prevent you from registering on BIDS and you desire to invite/escort authorized non-DoD guests please email us early as possible so that we may facilitate your request.

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Mandatory Ration Control Plates

If you are not Active Duty, the US military Post Exchange or the Commissary requires a Ration Control Plate. Access is restricted!

USFK regulations require that anyone that is not an active duty military member to have a Ration Control Plate (RCP) to use AAFES stores or DECA Commissaries to purchase ANY ITEM. This rule applies to everyone regardless of their ability to use the stores back at their own base.

Unfortunately being a guest in the Dragon Hill Lodge does not automatically authorize the ability to receive a RCP.

The rules for receiving a RCP or alternate means to use the AAFES Shopette in the Dragon Hill Lodge are:

TDY, PCS personnel and Contactors can use their DOD ID cards and Orders at the AAFES stores instead of a RCP.

TDY, PCS personnel, Contractors and visiting guests (WITH Military Sponsor) can go to South Post Building 4034 (the 1RC building) to get a temporary RCP. They need to bring their orders or DD 700-90 form.

The office is open weekdays 0830-1630 and contact number is DSN 738-4612

For extended stays; an extension of a temporary RCP or a permanent RCP (case-by-case) will be issued.

Visiting Civilians and Dependants who did not come with orders or their military sponsors CANNOT use AAFES stores nor can they get a temporary RCP.

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Wait List for Reservations

We don't have a waiting list for the future reservations except PCS status of travel. We also have a waiting list for in-house guests requesting a family suite or guests with smoking preference.

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Statement of Non-availability

Click here to view PDF document.

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TLA Procedure

TLA procedures: Click here to view a PDF document.

Please check the following website for current TLA FAQs:

http://www.defensetravel.dod.mil/perdiem/faqtla.html

And for the latest PCS & GTCC policy click here to view a PDF document.

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Problem getting or changing a Reservation?

There are a few reasons why you may be having trouble…
      1. A room may not be available for one or more of the days you requested.
    2. Our server is down.
      3. The information you submitted was inaccurate or incomplete.
If you are still experiencing difficulty with our online reservation system, please email your reservation request to Reservations@DragonHillLodge.com
Or call DSN 738-2222, COMM 011-82-2-7918-2222 to speak to one of our Reservation Agents.
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Specials at Dragon Hill Lodge?

Click here to see our Special Events.

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Comments/Suggestions

Please send comments and suggestions to our Guest Relations Coordinator
Marketing@DragonHillLodge.com

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Employment Information

Personnel office is located in the administrative offices just inside the main entrance to the hotel, on the left.
Link to DHL Personnel web page.
Email: employment@DragonHillLodge.com

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Pets

PETS ARE NOT ALLOWED IN GUEST ROOMS. However, personnel arriving as guests of the hotel are authorized to keep their pets in the loading dock area until 1000 hrs the following morning. Please note: you are responsible for the care of your pet: feeding/ cleaning/ walking. The Pet Care Center is where pets will be kept during your stay at DHL, for a fee. All personnel PCS-ing in or out should request support from their unit commander on this issue. Appointments should be made with the Pet Care Center (Yongsan South Post Bldg. 5256, DSN 736-6426, COMM 011-82-2-7916-6426)

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Lost and Found

If you believe you lost something while you were visiting our facility, you may contact our Security Desk ext. 6900 or email us at Email: LostandFound@dragonhilllodge.com

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Telephone Dialing Assistance

To place a call from the US to a military phone in Seoul,
      Dial 1-011-82-2-791X-XXXX
To place a call from the US to a Commercial (non-military) phone in Seoul,
      Dial 1-011-82-2-XXX-XXXX
To place a call from anywhere off-post to a DSN,
      Dial 0505-XXX-XXXX

Off-Post Operator Assistance… 114
     To reach an operator from any military installation:
           Operator Assistance… 0
           Directory Assistance…113
           US Army Installations…113
           US Air Force Installations…411
      To reach an operator when calling from off-post… 0505-723-1110
    To reach an operator when calling from the US…011-82-2-7913-1110

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Rental Car

Email: Bestrent@paran.com or Discover Seoul Desk@dragonhilllodge.com

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Korea's Weather

607th Weather Squadron
Link: http://www.usfk.mil/usfk/weather.aspx

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Religious Services in Area II

Click here to view

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Helpful Links

USFK website
http://www.usfk.mil/

8th PersCom Website
http://www-8perscom.korea.army.mil/

AFN Korea
http://www.afnkorea.net/

American Forces Spouses' Club -Korea
http://www.afsckorea.org/

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Korean Train & Bus Travel Schedules

For Bus Travel between Yongsan and other areas of Korea, use the Gangnam Express terminal. Buses depart every 20-30 minutes to Dong Daegu or Busan. Link: http://www.kobus.co.kr/eng/index.jsp

For Train Travel between Yongsan and other areas of Korea, use the Seoul Station. There are trains every 20-30 minutes to/from Dong Daegu or Busan. For train schedule information, please see the web site. Link: http://www.korail.go.kr/2005/eng/index.html

KTX Link: http://english.barota.com/

Korea Tourism Organization has a travel information English hotline phone and can help you to make travel plans. From commercial phones dial: 1330 (When calling from a handphone dial 02-1330)
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Movie Schedule for Yongsan South Post

Link: http://www.aafes.com/ems/pac/kcapital.htm

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Area II Online Information

Link: http://area2.korea.army.mil

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Reservation Cancellation Policy

If you find it necessary to cancel or change plans, You must call us by 1800hrs local time on your arrive Date to avoid one night room charge on your credit card. It is your responsibility to obtain and keep a cancellation number upon canceling each Room reservation. Without the cancellation number, you have no other method to prove you, in fact, cancelled the reservation you made before. Note: for Romantic Getaway Package, please change or cancel your reservation 48 hours in advance.

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Last update: 02/11/2012

Location of Dragon Hill Lodge

Dragon Hill Lodge mailing address

Information when arriving at Incheon Airport